How to get your money back.

One-off reports (Evidence Pack)

• Before we start

  Ask any time before we begin screening and you get a full refund, no questions.

  Typically the same day you ordered.

  100%

• If the report is materially wrong

  If a verdict does not follow from the datasets we name, we redo it at no cost, or refund it in full if you prefer.

  Tell us within 30 days of delivery.

  100%

• If you simply changed your mind after delivery

  The work is done and the evidence is yours, so we do not refund it. We will still hear you out.

  We would rather say this than surprise you.

  no refund

Accessibility audits and remediation

Before we start. Cancel at any time before the work begins and nothing is owed. We invoice against delivery, so at that point there is normally nothing to refund.

If we miss a date we agreed in writing. If the delay is ours, rather than a wait for your theme access or your sign off, you can cancel what is left and pay only for what is already in your hands.

If a fix does not hold. If an issue our validation record lists as remediated still fails the success criterion it was measured against, on the templates and browsers in the agreed scope, we fix it at no extra cost. Tell us within 30 days of the validation record. That is rework, not a refund, because the working fix is the thing you needed.

Monthly and annual subscriptions

Cancel any time by email; it takes effect at the end of the period you already paid for and you keep the service until then. We do not refund partial months.

Annual plans: full refund within 14 days of the charge if you have not had a screening run. After that, we refund the unused whole months if you cancel because we failed to deliver what this site promises.

Your evidence vault: when a subscription ends you can ask for an export of everything we hold for you, and we will send it. We do not hold your records hostage to keep you paying.

If you are a consumer in the EU

You have a 14-day right of withdrawal on distance contracts. Because our service starts as soon as you send your parcel list, we ask for your express consent to begin immediately; if you then withdraw, we charge only the proportion already performed. Most of our customers are businesses, for whom this right does not apply, but we will not use that to avoid being fair.

How to ask

Write to [email protected] with the email you paid from. We reply the same business day. There is no payment gateway on this website, so a refund goes back by the same route the payment arrived; we start it within 5 business days of agreeing it, and how long your bank takes after that is not in our hands.